Accessing SAVE 448-01-50-55-25
(Revised 5/1/19 ML #3546)
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To access the SAVE web service, the user must log into NDVerify and select SAVE located on the dashboard. This will take the user to the SAVE – Logon System User Agreement page where the user must read and agree to the Privacy Act statement located at the bottom of the screen followed by clicking on the next button.
The next screen is the Initiate Case screen where a case must be created. Screens needing completion will prompt the user for the needed information. Information regarding the web service, including a SAVE demonstration video are located at www.uscis.gov/save.
Users can reset their passwords. If a user is unable to log into SAVE after three attempts, the user will be redirected to the password reset page to answer the security questions before resetting the password. Users can also select the “Forgot your Password?” link located under the password field to reset their password.
Users may also email SAVE at:
- Save.help@uscis.dhs.gov or call the Save Customer Support line at (877) 469-2563